Returns & refunds policy

30 DAY MONEY BACK GUARANTEE

We offer a no questions asked 30 day returns policy if for any reason you are not happy with your product.

We hope you will be pleased with your purchase. Should you wish to return a product brought from us, we will be happy to refund or exchange your product provided you the consumer are aware you have a duty of care for the products during the cancellation period. Soiled goods (dirty, smelling of smoke etc) will not be refunded.

Returns must be received  within 30 days of receipt of the goods.

You the customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery, the 30 day return policy begins from the day you receive the goods.

What to do:

Please call us on 01234 818662. We will need your order reference number, details of the item you wish to return and possibly exchange, and the reason for return. If you do not have these details then pass on as much information as possible and we will endeavour to sort your return.

Clearly mark the Order Number with the returns address and ensure the Order Number is on the outside of all boxes / packaging you wish to send back.

Paul The Seer

RETURNS (enter your returns number here)
8 Kershope Close
Bedford MK41 0AQ

Within the package include any exchange information that you require. The customer is responsible for all return delivery costs.

Please Note: We will refund the price of the item to the purchaser or exchange the product once it is received by us, however we will make a refund in full irrespective of whether we have received the goods or not, within 30 days of cancellation. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

For your own protection we advise you to return any items via an insured method of delivery which requires a signature. Paul The Seer Services are not responsible for items that are not received when returned.

Warranties

All products purchased from Paul The Seer carry the full manufacturer warranty unless sold as a 'no warranty' item. Warranty items are subject to inspection and only eligible for repair, replacement or disposal. There are occasions when some warranty items may have to be forwarded to our suppliers for further inspection, in these circumstances it will take a while longer for returns to be processed. If there is to be any delay Paul The Seer Services will contact the customer immediately.

Refund Policy

We hope you will be pleased with your purchase. Should you wish to return a product brought from us, we will be happy to refund or exchange your product provided you the consumer are aware you have a duty of care for the products during the cancellation period. Soiled goods (dirty, smelling of smoke etc) will not be refunded.

Return Delivery Charges

We will refund the price of the item to the purchaser or exchange the product once it is received by us, however we will make a refund in full irrespective of whether we have received the goods or not, within 30 days of cancellation. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. For UK orders exchange items are shipped by our Standard / Free postage method and therefore take up to five working days to arrive from the date of dispatch. Please speak to Paul The Seer customer services on 01234 818662 to arrange a special / next day delivery of your exchange item.

How we refund you

In the case of a refund the credit card used for the transaction will be credited, and no other. A cheque will also be issued if the credit card used in the original purchase is no longer active. The customer will be notified of their returns status at this time by way of an email. If you have any further queries regarding returns then please email our Customer Service team, or call us on 01234 818662